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Yes, our entire range complies with French law. Our CBD products contain a concentration of less than 0.3% THC.

Naturalpes delivers its products in France and throughout Europe. You can place your order and receive your delivery at the address of your choice: at your workplace or at home.

Please note that it is possible to differentiate the delivery address from the billing address.

Delivery times are as short as possible. For any order placed before 11:00 am, the package will be sent the same day and delivered faster. Whatever the order time, you will receive your delivery within 24 to 72 hours.

The costs vary depending on the delivery address. You can calculate these shipping costs at the time of ordering, for total transparency.

Yes, our carrier's delivery charges include a tracking number, so you can see where your package is at all times to know when it will arrive at the desired address.

Naturalpes was founded in 2017. It is one of the pioneering companies for the production and marketing of CBD in Switzerland. Since the end of 2018, its products are available to order online for home delivery (or to the address of your choice) in France and Europe.

The people best placed to answer this question are our customers: you can consult their reviews on the Trustpilot website. If you want to know more about Naturalpes, this section of the site is for you. Please note that Naturalpes has requested and obtained the ISO 9001 standard. The latter certifies the attention given to the physical control of the products and to the quality management, from the production to the after-sales service, including the management of the shipped products.

Switzerland is a pioneer country in terms of CBD. It is legal since 2017, 4 years before France. This experience allows us to offer a range of reliable, stable and mature products, whose virtues are recognized by our customers. Moreover, we want to honor the Swiss made quality guarantee. It is the identity of Naturalpes.

Numerous studies, particularly in the US, show the health benefits of cannabis and CBD. However, CBD cannot be officially considered as a medicine. From a legal point of view, our products are called "cosmetic". They aim to improve the well-being of our customers.

The choice of the right CBD oil depends on many criteria: problem to solve, current medication, morphology, metabolism, etc. If you have any questions about the Naturalpes range, the easiest way is to write to us via the website chat: our team will advise you or to contact us directly by phone at the customer service by going to the contact page you will find all information.

Yes, we put a lot of effort into providing efficient after-sales customer service. If you did not receive the right product, or you have any questions/complaints about your delivery, please do not hesitate to contact us. You can do it right now, also if you hesitate between two products to order. Please note that Naturalpes guarantees the return of products up to 365 days after purchase, as long as the product is not used beyond 10% of its original content. You will find all the general conditions of sale on the GTC page by clicking here.

All the products available in our online shop are checked several times, during :

• The harvesting of plants and their transformation
• The extraction and production of oils
• The packaging stages, before shipping.

We test the microbiology, heavy metals and other contaminants as well as the stability of our entire product line. Our bottles, pipettes and packaging are also controlled, for a good conservation of our products. Finally, all batches are traceable, as they are numbered. As soon as a product does not meet our expectations, it is sent back to the producer (plants) or to the laboratory (oils).

The ISO 9001 standard, which we applied for and obtained, certifies the attention given to the physical control of products and to quality management